Shipping & Returns
- How do I get FREE GROUND shipping on my order?
- How fast is my order processed?
- When will my order ship?
- What shipping options are available?
- Do you ship outside of the USA?
- How will you ship my order?
- Do you ship to Alaska and Hawaii?
- Do you ship to APO/FPO addresses?
- Do you ship to Freight Forwarders?
- Do you ship to Canada and US Territories?
- How much is shipping?
- When will I receive my order?
- Do you offer expedited shipping?
- Can I have my order sent to more than one address?
- Can I send an order to a country other than the United States?
- What could cause a shipping delay?
- Delays by shipping companies
- Delays during holiday seasons between Thanksgiving and Christmas
- Item is on backorders
- Undeliverable packages (orders returned to us)
- Billing address information is inconsistent with what is on the credit card record
- Restocking Fee
- Return Shipping Costs
- Outgoing Shipping Costs
All new items ship for FREE! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders shipping to Alaska or Hawaii, however we will ship to your freight forwarder for free. The standard/typical delivery scenario is that of a curb-side delivery which means that purchased items are unloaded from the truck and left by the curb of your residence.
Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.
All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 3-5 business days. If there are any known delays, we will let you know as soon as possible.
All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.
Sorry, we currently do not ship to Canada, non-Continental US Territories, or Internationally.
We ship primarily through UPS and FedEx, however, some shipments may be shipped by US MAIL or motor freight carriers. San Diego Office & Modular Design reserves the option to choose the best carrier available at the time of shipment. We also DO ship to freight forwarders
We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 888 429 2555 Our team is available Monday through Friday 8am – 6pm Pacific Standard Time or us our online contact form.
We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.
Absolutely, and we ship to your freight forwarder (in the lower 48) 100% free. Once it is shipped there all you pay is from the freight forwarder to you, please call 888.429.2555 during normal business hours for a quote.
We regret that we are not shipping orders outside the 50 United States at this time.
Shipping is determined using UPS rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via LTL truck freight and will require a quote prior to processing.
While many orders will ship directly from our warehouse in San Diego, CA, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 3-4 business days after processing. Standard ground shipments will take 5-7 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments - when available - will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not receive your order within 14 business days.
Yes - in some cases. Please contact a representative at 888.429.2555 to check expedited shipping availability and get a quote. The expedited shipping duration does not include the time to process your order.
Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.
Currently, we only ship to the 50 United States.
Wrong address or zip code used for the shipping address.
When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.
Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.
Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.
We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.
Packages that are returned to us by the U.S. Postal Service, UPS or LTL Carriers and are marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", "Invalid Street Address", "Customer Refused",will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.
To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.
If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.
Orders are processed in the order in which we receive them. All orders are subject to product availability. SAN DIEGO OFFICE & MODULAR DESIGN ships from multiple warehouses across the United States, multiple-item orders may not arrive to you at the same time.
You will receive a shipping confirmation email informing you of the specific carrier used for delivery, as well as a shipment tracking number for your order. Your order is not complete until you receive this email. The standard/typical delivery scenario is that of a curb-side delivery which means that purchased items are unloaded from the truck and left by the curb of your residence.
You can track your order status online by logging in to your account.
Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours Monday through Friday, excluding holidays.
SAN DIEGO OFFICE & MODULAR DESIGN ships with a variety of carriers including, but not limited to UPS and FedEx. We reserve the right to ship with the carrier of our choice as longs as it meets the transit time of the shipping method chosen at checkout. Please allow up to 2 to 3 business days to process the order prior to shipment.
If an item you ordered is out of stock, you will be contacted via telephone and/or email to advise you of the expected delay and provide you with your options. You can choose to wait for the item, select an available product, or cancel your order. We will ship the item to you as soon as it is in stock. Orders for products that are not available within 30 days will be cancelled. In the event that your order is cancelled you will be contacted via email.
Order delivery times may be delayed due to circumstances such as credit authorization, back ordered items, insufficient or inaccurate information provided when placing the order or incomplete payment. You will be contacted via phone or email should such a condition be realized during the course of processing your order.
Orders cannot be shipped to a PO Box, military APO/FPO or international address.
Some items we sell may require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from theft or fraud because the address you enter is verified.
SAN DIEGO OFFICE & MODULAR DESIGN reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.