San Diego Office Furniture & Modular Design FAQ

  1. Terms & Conditions
    1. Copyright
    2. Trademarks
    3. Warranty Disclaimer
    4. Used Products
    5. Standard Return Policy
    6. Price Match Policy
    7. Limitation of Liability
    8. Typographical Errors
    9. Term; Termination
    10. Notice
    11. Use of Site
    12. Participation Disclaimer
    13. Indemnification
    14. Third-Party Links
  2. Privacy
    1. Communications
    2. Brochure Mailing List
    3. Communications to Serve You
    4. Fraud Protection and Compliance with Law
    5. Service Providers
    6. Special Events
    7. Business Transfers
    8. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    9. Use of Aggregate Information
    10. Links
    11. Security
    12. Notification of Policy Changes
    13. Updating Personal Information
    14. Contacting Us
  3. Shipping & Returns
    1. How do I get FREE GROUND shipping on my order?
    2. How fast is my order processed?
    3. When will my order ship?
    4. What shipping options are available?
    5. Do you ship outside of the USA?
    6. How will you ship my order?
    7. Do you ship to Alaska and Hawaii?
    8. Do you ship to APO/FPO addresses?
    9. Do you ship to Freight Forwarders?
    10. Do you ship to Canada and US Territories?
    11. How much is shipping?
    12. When will I receive my order?
    13. Do you offer expedited shipping?
    14. Can I have my order sent to more than one address?
    15. Can I send an order to a country other than the United States?
    16. What could cause a shipping delay?
    17. Delays by shipping companies
    18. Delays during holiday seasons between Thanksgiving and Christmas
    19. Item is on backorders
    20. Undeliverable packages (orders returned to us)
    21. Billing address information is inconsistent with what is on the credit card record
    22. Restocking Fee
    23. Return Shipping Costs
    24. Outgoing Shipping Costs
  4. Meet or Beat the Advertised?
    1. Will you really meet or beat any advertised price

Terms & Conditions

Q: Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of San Diego Office & Modular Design. The collective work includes works that are licensed to San Diego Office & Modular Design. Copyright 2014, San Diego Office & Modular Design ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with San Diego Office & Modular Design or purchasing San Diego Office & Modular Design products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with San Diego Office & Modular Design or to purchase San Diego Office & Modular Design products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by San Diego Office & Modular Design. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Q: Trademarks

All trademarks, service marks and trade names of San Diego Office & Modular Design used in the site are trademarks or registered trademarks of San Diego Office & Modular Design.

Q: Warranty Disclaimer

San Diego Office & Modular Design will handle all warranty problems on site, any product purchases within 30 days will be exchanged for the same product or store credit will be issued, for all products that have warranties San Diego Office & Modular Design will assist the customer with the warranty process.

Q: Used Products

All Used or Refurbished products are sold on a “as is - where is” policy. San Diego Office & Modular Design is not responsible for items once they have left San Diego Office & Modular Design place of business.

Q: Standard Return Policy

All Sales are final, no refunds on new or used items, all items not in stock are considered special order. Delays or changes in delivery, installation or space planning due to customer will result in additional charges. All lead times are approximate.

Q: Price Match Policy

We are committed to offering you the best possible price. If you find a lower price elsewhere, we will offer to match the price of our competitor.
• The item must be identical, including model number, components and U.S. warranty.
• The item must be in new factory condition and in stock and available for purchase at that price from an authorized U.S. reseller. Reseller must be in good standing with the manufacturer.
• Our Lowest Price Guarantee applies to lowest price inclusive of delivery; does not apply to sales tax. It does not apply to auction websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, or mail-in rebate offers.
• Offer valid only in the 48 contiguous states.
• For delivery charges, we will price match the product without considering shipping charges if both products (SDO and competitor) offers free shipping. If your SDO order will receive free shipping and the competitor order will not receive free shipping, we will include an appropriate shipping charge in the competitor’s price before calculating the price match. If your SDO order does not receive free shipping, and the competitor’s order offers free shipping, we will deduct our shipping charge from the competitor’s price, so that the Price Match item total is the same as what the competitor is selling the product for.
• We may limit the quantity of the price matched item, particularly if the other company has set a limit. In addition, we reserve the right to limit quantities sold to a customer.
• Our price match guarantee is available when you place an order, or is available by calling 858-268-2340. For an in-store price match, please see an associate in our store.
• This policy is subject to change without notice. Effective as of 09/10/2013.

Q: Limitation of Liability

San Diego Office & Modular Design shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if San Diego Office & Modular Design has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Q: Typographical Errors

In the event that www.sd-office.com product is mistakenly listed at an incorrect price or discounted amount, San Diego Office & Modular Design reserves the right to refuse or cancel any orders placed for product listed at the incorrect price or discounted amount. www.sd-office.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.sd-office.com shall issue a credit to your credit card account in the amount of the incorrect price.

Q: Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by San Diego Office & Modular Design without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Q: Notice

San Diego Office & Modular Design may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to San Diego Office & Modular Design.

Q: Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a San Diego Office & Modular Design or other employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Q: Participation Disclaimer

San Diego Office & Modular Design does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, San Diego Office & Modular Design is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, San Diego Office & Modular Design reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to San Diego Office & Modular Design in its sole discretion.

Q: Indemnification

You agree to indemnify, defend, and hold harmless San Diego Office & Modular Design, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Q: Third-Party Links

In an attempt to provide increased value to our visitors, San Diego Office & Modular Design may link to sites operated by third parties. However, even if the third party is affiliated with San Diego Office & Modular Design, San Diego Office & Modular Design has no control over these linked sites, all of which have separate privacy and data collection practices, independent of San Diego Office & Modular Design. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, San Diego Office & Modular Design seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Privacy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by San Diego Office Furniture & Modular Design to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a San Diego Office Furniture & Modular Design brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from San Diego Office Furniture & Modular Design, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that San Diego Office Furniture & Modular Design offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. San Diego Office Furniture & Modular Design takes great pride in having you as a customer and we will ensure your privacy as a customer. San Diego Office Furniture & Modular Design does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

San Diego Office Furniture & Modular Design seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

San Diego Office Furniture & Modular Design reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at San Diego Office Furniture & Modular Design, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to sdsales@360-bp.com.

We are confident that your visit to San Diego Office Furniture & Modular Design is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at (888) 429-2555.


Shipping & Returns

Q: How do I get FREE GROUND shipping on my order?

All new items ship for FREE! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders shipping to Alaska or Hawaii, however we will ship to your freight forwarder for free. The standard/typical delivery scenario is that of a curb-side delivery which means that purchased items are unloaded from the truck and left by the curb of your residence.

Q: How fast is my order processed?

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

Q: When will my order ship?

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 3-5 business days. If there are any known delays, we will let you know as soon as possible.

Q: What shipping options are available?

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Q: Do you ship outside of the USA?

Sorry, we currently do not ship to Canada, non-Continental US Territories, or Internationally.

Q: How will you ship my order?

We ship primarily through UPS and FedEx, however, some shipments may be shipped by US MAIL or motor freight carriers. San Diego Office & Modular Design reserves the option to choose the best carrier available at the time of shipment. We also DO ship to freight forwarders

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 888 429 2555 Our team is available Monday through Friday 8am – 6pm Pacific Standard Time or us our online contact form.

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.

Q: Do you ship to Freight Forwarders?

Absolutely, and we ship to your freight forwarder (in the lower 48) 100% free. Once it is shipped there all you pay is from the freight forwarder to you, please call 888.429.2555 during normal business hours for a quote.

Q: Do you ship to Canada and US Territories?

We regret that we are not shipping orders outside the 50 United States at this time.

Q: How much is shipping?

Shipping is determined using UPS rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via LTL truck freight and will require a quote prior to processing.

Q: When will I receive my order?

While many orders will ship directly from our warehouse in San Diego, CA, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 3-4 business days after processing. Standard ground shipments will take 5-7 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments - when available - will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not receive your order within 14 business days.

Q: Do you offer expedited shipping?

Yes - in some cases. Please contact a representative at 888.429.2555 to check expedited shipping availability and get a quote. The expedited shipping duration does not include the time to process your order.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: Can I send an order to a country other than the United States?

Currently, we only ship to the 50 United States.

Q: What could cause a shipping delay?

Wrong address or zip code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.

Q: Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Q: Delays during holiday seasons between Thanksgiving and Christmas

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Q: Item is on backorders

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service, UPS or LTL Carriers and are marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", "Invalid Street Address", "Customer Refused",will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Q: Restocking Fee

Any returns because of customer error are subject to a 25% Restocking Fee.

Q: Return Shipping Costs

Return shipping is the customer's responsibility.

Q: Outgoing Shipping Costs

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.


Meet or Beat the Advertised?

Q: Will you really meet or beat any advertised price

Yes! All you need to do is bring in the printed advertisement, website, or written price quote from another company with the lower price and we will meet or beat it for you! This is for new orders only and does not apply to completed orders.