Shipping & Returns
- When will I receive my order?
- What will shipping cost?
- Shipping company delays
- How do I get FREE GROUND shipping on my order?
- Do you ship to Canada or US Territories?
- Causes for a shipping delay?
- How fast is my order processed?
- When will my order ship?
- What shipping options are available?
- Do you ship outside of the USA?
- How will you ship my order?
- Can my order be sent to multiple addresses?
- Do you ship to Alaska and Hawaii?
- Do you ship to APO/FPO addresses?
- Can you ship to Freight Forwarders?
- Do you offer expedited shipping?
- Can I send an order to a country other than the United States?
- Will there be delays during Thanksgiving and Christmas holidays
- Backordered items
- Undeliverable packages (orders returned to us)
- Billing address information match what is on the credit card billing statement
- Restocking Fee
- Return Shipping Costs
- Outgoing Shipping Costs
Q: When will I receive my order?
While many orders will ship directly from our warehouse in San Diego, CA, we do drop-ship from other suppliers. Most orders will leave within 3-4 business days after processing. Standard ground shipments will take 5-7 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments - when available - will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not receive your order within 14 business days.
Q: What will shipping cost?
Shipping is determined the carrier's calculations bases on the weight and or dimensions of the shipment. Note that non continental rates may require additional cost and you may need to contact us prior to ordering. Shipments to large or heavy for ground by be shipped via truck freight and will require a quote prior to processing.
Q: Shipping company delays
Shipping companies sometimes cause delays. You can contact use if a delay is unreasonable to discuss a replacement order.
Q: How do I get FREE GROUND shipping on my order?
All new items ship for FREE! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders shipping to Alaska or Hawaii, however we will ship to your freight forwarder for free. The standard/typical delivery scenario is that of a curb-side delivery which means that purchased items are unloaded from the truck and left by the curb of your residence.
Q: Do you ship to Canada or US Territories?
We are not shipping orders outside the 50 United States at this time.
Q: Causes for a shipping delay?
Wrong address or zip code used for the shipping address or it is determined undeliverable by the carrier. Occasionally weather may cause a delay in delivery. Contact us is your package does not arrive as expected.
Q: How fast is my order processed?
Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.
Q: When will my order ship?
All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 3-5 business days. If there are any known delays, we will let you know as soon as possible.
Q: What shipping options are available?
All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.
Q: Do you ship outside of the USA?
Sorry, we currently do not ship to Canada, non-Continental US Territories, or Internationally.
Q: How will you ship my order?
We ship primarily through UPS and FedEx. San Diego Office & Modular Design reserves the option to choose the best carrier available at the time of shipment. We also DO ship to freight forwarders
Q: Can my order be sent to multiple addresses?
Orders can only be sent to one address. Place separate orders for each shipping address.
Q: Do you ship to Alaska and Hawaii?
Yes. However, shipments to Alaska & Hawaii are excluded from our free shipping offers. The carrier rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 888 429 2555 Our team is available Monday through Friday 8am – 6pm Pacific Standard Time or us our online contact form.
Q: Do you ship to APO/FPO addresses?
We apologize but we are unable to ship to APO/FPO through our website at this time.
Q: Can you ship to Freight Forwarders?
Absolutely, and we ship to your freight forwarder (in the lower 48) 100% free. Once it is shipped there all you pay is from the freight forwarder to you, please call 888.429.2555 during normal business hours for a quote.
Q: Do you offer expedited shipping?
Yes - in some cases. Please contact a representative at 888.429.2555 to check expedited shipping availability and get a quote. The expedited shipping duration does not include the time to process your order.
Q: Can I send an order to a country other than the United States?
Currently, we only ship to the 50 United States.
Q: Will there be delays during Thanksgiving and Christmas holidays
Please allow extra time for deliveries during the holiday season. If expedited shipping is required, please contact us.
Q: Backordered items
We will contact you via email in case the product you ordered is on backorder. Other items on your order that are not on backorder we may ship items separately.
Q: Undeliverable packages (orders returned to us)
Packages that are returned to us by the U.S. Postal Service, UPS or LTL Carriers and are marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", "Invalid Street Address", "Customer Refused",will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.
Q: Billing address information match what is on the credit card billing statement
It is important that your address match the address used on your CC billing statement. We will call, email or use other ways to verify that the credit card holder authorized the purchase.
Q: Outgoing Shipping Costs
If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.
Orders are processed in the order in which we receive them. All orders are subject to product availability. SAN DIEGO OFFICE & MODULAR DESIGN ships from multiple warehouses across the United States, multiple-item orders may not arrive to you at the same time.
You will receive a shipping confirmation email informing you of the specific carrier used for delivery, as well as a shipment tracking number for your order. Your order is not complete until you receive this email. The standard/typical delivery scenario is that of a curb-side delivery which means that purchased items are unloaded from the truck and left by the curb of your residence.
You can track your order status online by logging in to your account.
Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours Monday through Friday, excluding holidays.
SAN DIEGO OFFICE & MODULAR DESIGN ships with a variety of carriers including, but not limited to UPS and FedEx. We reserve the right to ship with the carrier of our choice as longs as it meets the transit time of the shipping method chosen at checkout. Please allow up to 2 to 3 business days to process the order prior to shipment.
If an item you ordered is out of stock, you will be contacted via telephone and/or email to advise you of the expected delay and provide you with your options. You can choose to wait for the item, select an available product, or cancel your order. We will ship the item to you as soon as it is in stock. Orders for products that are not available within 30 days will be cancelled. In the event that your order is cancelled you will be contacted via email.
Order delivery times may be delayed due to circumstances such as credit authorization, back ordered items, insufficient or inaccurate information provided when placing the order or incomplete payment. You will be contacted via phone or email should such a condition be realized during the course of processing your order.
Orders cannot be shipped to a PO Box, military APO/FPO or international address.
Some items we sell may require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from theft or fraud because the address you enter is verified.
SAN DIEGO OFFICE & MODULAR DESIGN reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.